Support
| How to register and obtain the latest version? |
| How can I upgrade my FoxPDF products? |
| I am a registered user, how can I get the latest upgrade information? |
| I paid for the registration. Now, 24 hours later, I still haven`t received my registration code. Why? |
| Is it necessary to buy the CD? |
| If I haven`t receive the CD which I paid, what should I do? |
| After more than one day I still haven`t get my reg information, what should I do? |
| What are the FoxPDF refund policy? |
| How to register and obtain the latest version? |
| A. After you have purchased our product, we will send the registration Email to you which includes the registration information and the download address for the full version. After downloading the full version program, please save it into the installation directory and run it to replace the original trial version one. Please run the main program again,in the registration window and enter into the registration information, and then you are the registered user. Should you have any other questions, please mail to [email protected] |
| How can I upgrade my FoxPDF products? |
| A:1.If you are registered user, please download a Full Installation Package from the Download page, then re-install it again. 2.For trial versions, please download the upgrade package (an Exe or Zip package), and install it within your existing folder. This overwrites the original files of the same name. |
| I am a registered user, how can I get the latest upgrade information? |
| A: We automatically notify all registered users of every Major Upgrade. If you aren't getting our notification, please send an Email to Feedback with the following information: 1 . Software Name 2. Order ID 3. Registration Name 4. Email Address(included in your order, or used to receive the first registration info) 5. Old registration code We'll send you the upgrade information without charge within 24 hours. |
| I paid for the registration. Now, 24 hours later, I still haven`t received my registration code. Why? |
1:Please make sure you have received an email(RegNow or Paypal) with confirmation that your order has been authorized. After your order being authorized, your information will be added into our customer database.
|
| Is it necessary to buy the CD? |
| A: No, you needn't. Buying CD is just a option RegNow offered and sold. In any case, you can get your reg info after you paid. |
| If I haven't receive the CD which I paid, what should I do? |
| A: The price shown on our site isn't beside the CD. The CD is sold by RegNow. You should inquire RegNow to get the CD. |
| After more than one day I still haven`t get my reg information, what should I do? |
| A: You should check your inboxes which you may use to receive mails. Another possibility is your e-mail couldn't receive our mail because of the unknown server problems. Please tell us another e-mail address you have. |
| What are the FoxPDF refund policy? |
| A: At FoxPDF we suggest that you take advantage of our free trial software downloads and visit the product pages of our website to get comprehensive product information. What's more, we encourage you to make the best decision on purchasing. If you need to return an FoxPDF product, you must make your request within 30 days of purchase. Meanwhile, FoxPDF reserves the right to refuse any unreasonable refund. Therefore, you should explain what the problem is and the reason you want to refund in details, including your full order information. You have to uninstall all downloaded files and the refunded products can't be copied or saved in any other way after refunding. Your order information will be deleted from our database and the corresponding services will be cancelled. |
